Privacy Policy for iLibrary Service

1. Overview

This Privacy Policy governs the use of the iLibrary service, which provides access to a collection of electronic books licensed from third-party publishers. It outlines our practices regarding the collection, use, disclosure, and protection of your personal information, ensuring compliance with Google Play Developer Program Policies, including User Data Policies, and applicable laws such as Egypt’s Data Protection Law (Law No. 151 of 2020) and the General Data Protection Regulation (GDPR) for users in relevant jurisdictions.

2. Information We Collect

We collect the following types of information to provide and improve the iLibrary service:

• Personal Information:
  • Registration Data: First and last name (alphabetic characters, spaces, hyphens, or apostrophes only), email address, and mobile number provided during account creation.
  • Payment Data: Billing information (e.g., mobile number for Direct Carrier Billing) processed via secure third-party payment gateways (e.g., Paymob). We do not store credit card details.
  • Contact Data: Information provided when you contact us at info@gtmultiverse.com.
• Non-Personal Information:
  • Usage Data: Interactions with the app (e.g., books browsed, search queries, borrowing history) to personalize content and improve service.
  • Device Data: Device type, operating system, IP address, and unique identifiers to ensure compatibility and security.
  • Analytics Data: Aggregated data on app performance collected via tools like Google Analytics.

3. How We Use Your Information

We use your information for the following purposes, in compliance with Google Play User Data Policies:

• Service Delivery: To provide access to Digital Content, manage your account, process payments, and fulfill borrowing requests.
• Personalization: To recommend books based on your browsing and borrowing history.
• Communication: To send service-related notifications (e.g., borrowing expirations, account updates) and respond to inquiries.
• Improvement: To analyze usage data for enhancing app functionality and user experience.
• Security: To detect and prevent unauthorized access or fraudulent activities.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Third-Party Service Providers: With trusted providers (e.g., Paymob, Google Analytics) who process data on our behalf under confidentiality agreements.
• Content Providers: With publishers to verify licensing compliance, sharing only anonymized or aggregated data where possible.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with prior notice and consent where required.

5. Data Security

We implement industry-standard measures to protect your data:

• Encryption: Data transmission uses TLS/SSL encryption.
• Access Controls: Only authorized personnel access personal data.
• Regular Audits: Security audits are conducted to identify vulnerabilities.
• Incident Response: We notify users and authorities of breaches within 72 hours, as required by law.

Despite these measures, no system is completely secure. You are responsible for safeguarding your account credentials.

6. User Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data, unless legally required to retain it.
• Restriction: Restrict processing under certain conditions.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for specific purposes (e.g., marketing, which we do not conduct).

To exercise these rights, contact us at info@gtmultiverse.com. We will respond within 30 days.

7. Children’s Privacy

The iLibrary service is not directed to children under 13. If a user under 13 attempts to register, parental consent is required. We do not knowingly collect personal information from children without consent. If we discover such data, we will delete it immediately. Parents may contact us at info@gtmultiverse.com.

8. Data Retention

We retain personal information only as long as necessary:

• Account Data: Retained while your account is active or as required by law (e.g., 5 years for tax purposes).
• Usage Data: Retained for up to 2 years for analytics, then anonymized.
• Deletion Requests: Processed within 30 days unless legally required otherwise.

9. International Data Transfers

For users outside Egypt, data may be transferred to servers in the EU. We ensure GDPR compliance through Standard Contractual Clauses and safeguards. Users are informed of cross-border transfers during registration.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted in the app. Continued use of the service after changes constitutes acceptance. Significant changes will require affirmative consent, as per Google Play policies.

11. Contact Information

For questions, complaints, or to exercise your data rights, contact our Data Protection Officer:

• Email: info@gtmultiverse.com
• Address: iLibrary, Cairo Zaid Street Capital, 1017, Cairo, Egypt

If unsatisfied with our response, you may contact Egypt’s Personal Data Protection Center or your local data protection authority (e.g., CNIL for France).